Sending a Remote Assistance Invitation

1.	Open Help and Support Center by clicking Start, and then clicking Help and Support.
2.	Under Ask for Assistance click Invite a friend to connect to your computer with Remote Assistance.
3.	The Remote Assistance page is displayed. Click Invite someone to help you.
4.	There are three available options for sending the Remote Assistance invitation: Windows Messenger, email, or saving the invitation as a file. Please use Windows Messenger.  If you do not have Windows Messenger setup, click here.  Once you choose Windows Messenger and then follow the directions. The Requestor (you) must also select a time period when the invitation will automatically expire. You can expire any invitation at any time by clicking the View invitation status link on the Remote Assistance page that is referred to in Step 3.
5.	When Linked Solutions receives the invitation, the the Support Person is prompted for the password which the reqeustor set. After supplying this password, the Support Person can initiate the Remote Assistance session.
6.	After the Support Person initiates the session, the Requestor's computer verifies the password that the Support Person entered.
7.	The Requestor's computer also checks to make sure that the invitation that the Support Person used is a valid invitation and that the invitation is still open.
8.	If the invitation is open and the password is correct, the Requestor receives a notification stating that the Support Person wants to start the session now and the Requestor is prompted to start the Remote Assistance session.
9.	If the Requestor chooses to start the session, the Remote Assistance Requestor chat dialog box will open on the Requestor's computer and the Remote Assistance Support Person console opens on the Support Person's computer. At this point, the Support Person can see everything on the Requestor computer, in real time.
10.	The Support Person can request to take control of the Requestors computer at this point by clicking the Take Control button on the Support Person console. This sends a message to the Requestor's computer notifying the Requestor that the Support Person is requesting to take control of the computer. The message provides the following three methods by which the Requestor can stop the Support Persons control of their computer: Press the ESC key. Hold down the CTRL key, and then press the C key. Click the Stop Control button next to the Requestor's chat window.
11.	If the Requestor chooses to give control of the computer to the Support Person, the Requestor and the Support Person share control of the keyboard and the mouse. It is best if the Requestor does not move the mouse or type when the Support Person has control because the session responds to both users inputs, which causes the mouse to behave erratically. If the Requestor stops control, the Remote Assistance session continues and the Support Person can still see the Requestor's desktop.